Terms of service.

01

The agreement

These terms describe use of byimprint.com and services provided by byImprint, LLC (byImprint). Each engagement has a written proposal that identifies the work, fee, timing and acceptance checks. The accepted proposal governs the specific engagement if it differs from these general terms. An existing signed agreement is not changed by these terms.

02

What byImprint does

byImprint works directly with founders and their teams to understand consequential problems and implement useful changes through practical AI, workflows, software and thoughtful design. Work can be a focused project, an ongoing partnership or a separately agreed discovery session. Research is separately scoped, based on identified evidence and reviewed before publication.

03

Agreeing the work

We choose a specific outcome and agree the deliverables, timeline, your involvement and how we will check the result. Projects normally begin with a 50% payment, with the balance due after you review and accept the agreed work.

The proposal names the deliverables, responsibilities, required access, expected operating costs and checks for acceptance. Changes to the scope or schedule are agreed before additional work begins. Start dates depend on an accepted scope, agreed access and the initial payment.

04

Fees and payment

Focused project

From CA$2,500

Ongoing partnership

From CA$3,000 per month

Focused discovery · optional

CA$750

The starting project covers a focused improvement. A full website or a system spanning several tools needs its own quote. All fees are in Canadian dollars; agreed software costs and applicable taxes are additional.

Unless the proposal sets out different milestones, projects are paid 50% at scope agreement and 50% after acceptance. Invoices are due within seven calendar days. A price shown on a page or entered into a form does not by itself create an engagement or establish that payment has been received.

05

An ongoing partnership

The starting partnership reserves 12 hours per month, including meetings, building, testing and support. We work through one agreed priority at a time. I respond within two business days; completion dates depend on the work. It is paid monthly in advance, with 30 days’ notice to end. Reserved hours do not roll over.

Meetings, implementation, testing and support use the reserved time. Correction of an in‑scope fault caused by byImprint does not use the client’s paid allocation. If byImprint cannot supply reserved capacity, we agree replacement time or a proportionate credit or refund. A response commitment is not a completion deadline or continuous incident cover.

06

Optional discovery

A 60-minute working session, review of one workflow and a written recommendation on what to do next.

Only when the scope needs investigation. You keep the recommendation whether or not we build together. If we agree a related project within 30 days, the CA$750 already paid counts toward the total engagement fee shown in your proposal.

07

Review and handover

The proposal identifies a decision maker and objective acceptance checks. After delivery, allow five business days for one consolidated review. Silence does not count as acceptance. byImprint corrects failures against the agreed checks; additional requirements are scoped separately.

08

Ownership and third‑party tools

Your accounts stay in your name. After payment, you receive the agreed custom work, documentation and a handover. Third-party tools retain their own licences. Project fees include 30 days to report faults against the agreed scope; new features and continuing maintenance are quoted separately.

byImprint’s existing methods, reusable materials and the website remain byImprint’s property unless otherwise agreed. The proposal identifies any reusable materials or third‑party licences included in the work, the client’s usage rights, source files and exports. Client content remains the client’s property.

09

Faults, changes and support

The project fee includes 30 calendar days from accepted handover to report an in‑scope fault. A fault reported within that period remains byImprint’s responsibility until addressed. New features, supplier changes and ongoing maintenance need their own agreed scope. This reporting window does not remove any applicable legal right.

10

Ending the work

If a project stops early, we settle documented completed work and agreed non‑cancellable third‑party costs up to the agreed fee, and return any unearned advance. An ongoing partnership ends after 30 days’ notice with an agreed handover. Any different arrangement must be stated in the accepted proposal.

11

Information and acceptable use

Information supplied for an enquiry or engagement is used to respond and perform the agreed work, as described in the Privacy notice. It is not permission for unrelated marketing. Private links are for the named client or approved team. Do not attempt unauthorised access, interfere with the site, use it unlawfully or redistribute protected material without permission.

Public machine-readable resources carry the same factual limits as the website. They provide information, not permission for an agent to send messages, spend money or make commitments. Third-party websites and tools have their own terms and availability.

Read the Privacy notice

12

The limits of the work

Research, recommendations and assessments reflect available evidence at the stated time. byImprint does not promise rankings, revenue, leads, bookings, review growth, a specific amount of time saved or future performance. AI-assisted work is checked against the agreed task; tools can still make mistakes.

Subject to rights and remedies that cannot lawfully be excluded, byImprint’s total liability for a claim is limited to the amount paid for the specific engagement, artifact or service in question. byImprint is not liable for indirect, incidental or consequential damages. An accepted proposal may set out specific warranties or remedies.

13

Law and changes

The existing general terms specify the laws of the State of Delaware, USA. Nothing here excludes mandatory rights that apply to you. Material changes to an engagement require agreement; updating this website does not retrospectively change signed client terms. These terms are effective from 6 September 2026.

14

Contact

Questions about an engagement, these terms or a correction can be sent to james@byimprint.com.