Bring the problem. We’ll work it out.

Understand it.

Show me where work gets stuck. We trace the steps, speak with the people involved and choose a problem worth solving.

Make it work.

We agree the outcome, scope, fee and way to check success. I build the change, test real situations and review it with you.

Make it yours.

You get the agreed work, clear instructions and a practical handover. We check that you can use it and agree any continuing support.

Check the handover together.

Use this checklist before accepting the agreed work. Keep the answers with your project notes.

1. Ownership: confirm the agreed accounts, custom work and access are in the right names. Record any third-party licences and ongoing charges.
2. Working behavior: walk through a normal case, a missing detail, a duplicate and a failed step. Compare the result with the agreed scope.
3. Instructions: ask the person who will use it to complete the task from the written notes. Record what they need to do when something goes wrong.
4. Recovery: identify who can pause the workflow, correct a record and use the manual fallback. Confirm how access is removed when someone leaves.
5. Support: record the handover date, remaining issues, who owns each one and the agreed support period. Separate faults in the agreed scope from new requests.